Google Business Profile is the source for the business data shown here, last checked 2026-09-27. Details taken from their website were fetched 2026-08-27.
Rita Jackman, Rich Ricciardi, Megan, and Diana Castrillon lead a firm that excels when communication clicks: clients praise their dedication through complex cases, willingness to stay reachable after hours, and paralegals like Noelle and Carla who handle paperwork with care. The dark side emerges in intake: some callers report rude front-desk staff, missed appointment slots, delayed replies to voicemails and emails even after retainer payments, and at least one contract review ($250) that went nowhere with no refund offered.
Five-star reviewers consistently mention feeling heard, not treated as a transaction, and supported through multi-year litigation. One-star reviewers paint a starkly different entry: disorganized booking, false information handed out, and a receptionist team that seems disconnected from the lawyers upstairs. The firm's real estate and estate-planning side shines brightest; the probate and collections experience appears more variable.
Strong positive encounters describe Susan Ray as approachable and responsive, with reasonable fees. One detailed complaint from years ago flags promises not kept and minimal substantive work, raising questions about consistency and follow-through on client deliverables.
Simmons & Cook wins strong praise from family law clients who credit the firm with settling complex divorces and custody matters. Gus Simmons and attorney Ryan draw repeated mentions for professionalism and patience. However, older reviews flag non-responses to inquiries, undisclosed price jumps from $150 to $375 per hour, and claims of inadequate case preparation. The firm's real-estate category listing does not clearly match its visible family law focus in reviews.
Most clients report feeling respected and informed throughout their cases. The firm and its paralegal Penny are consistently described as thorough, professional, and genuinely supportive during stressful legal proceedings. One reviewer was disappointed after the attorney initially committed to taking a case, then withdrew it within weeks. Overall, the experience tends to be comfortable and solution-focused.
Last updated 2026-09-27