Clients speak warmly of individual attorneys like Rita Jackman, Megan, and Diana Castrillon, who deliver thoughtful estate planning, workers comp settlements, and multi-year litigation wins. Responses are usually quick, fees transparent, and the team feels genuinely invested in outcomes.
However, several recent cases stalled after initial retainer payments, with voicemails and calls going unanswered for days or weeks. One client paid $250 for contract review and never heard back; another paid retainer, coordinated a partial payment, then faced 10 days of no contact and unreachable staff. Reception interactions have also felt dismissive to some. The firm's strength lies in its named attorneys, but follow-through and internal coordination appear inconsistent.
Recent shift: In the last 2-3 months, complaint volume has spiked: poor follow-up after retainer payments, unmet expectations on contract review timelines, and unreachable staff have appeared in three recent one-star reviews, whereas earlier reviews (6-12 months ago) focused more on praised outcomes and responsive individual attorneys. This suggests a recent operational drift.
Strong positive encounters describe Susan Ray as approachable and responsive, with reasonable fees. One detailed complaint from years ago flags promises not kept and minimal substantive work, raising questions about consistency and follow-through on client deliverables.
Simmons & Cook wins strong praise from family law clients who credit the firm with settling complex divorces and custody matters. Gus Simmons and attorney Ryan draw repeated mentions for professionalism and patience. However, older reviews flag non-responses to inquiries, undisclosed price jumps from $150 to $375 per hour, and claims of inadequate case preparation. The firm's real-estate category listing does not clearly match its visible family law focus in reviews.
Most clients report feeling respected and informed throughout their cases. The firm and its paralegal Penny are consistently described as thorough, professional, and genuinely supportive during stressful legal proceedings. One reviewer was disappointed after the attorney initially committed to taking a case, then withdrew it within weeks. Overall, the experience tends to be comfortable and solution-focused.
Last updated 2026-08-27